Comments & Complaints

We welcome your views on the service we provide and are always keen to know how you think we could improve. 

There are feedback forms in reception and available on this website. 

If you would like to make a complaint, please ask to speak to Anita Spiers, our Reception Manager, or email manorsurgery@nhs.net. 

We operate a practice complaints procedure as part of the NHS system for dealing with complaints which meets national criteria. Our aim is to give you the highest possible standard of service and deal swiftly with any problems that may arise. We endeavour to report back to you in two weeks although in some cases more time may be required.

This procedure is fully explained in a leaflet which you can download here. We would be happy to post a copy to you if you are unable to visit the practice. 

Please note that, if you are complaining on behalf of someone else, we will need their written permission to discuss the matter with you and to release relevant information to you.

 

Patient Advice and Liaison Service

If you have had problems with services outside the surgery, such as at the hospital you can contact the Patient Advice and Liaison Service (PALS) who are available in all hospitals. They offer confidential advice, support and information on health-related matters to patients, their families and their carers. Find your local PALS office.