Practice Charter

The care of your health if a partnership between patient and practice team. This charter sets out the rights and responsibilities of patients and the practice team and supports the principle of mutual respect.

Practice Responsibilities

1. We aim to deliver excellent clinical care.
2. We will treat you with respect and in return you should treat the practice team respectfully 
3. We will at all times have to deal with unexpected emergencies and we ask that you be understanding in the event of there being a delay
4. We will not tolerate verbal or physical abuse and this may result in you being asked to register at another practice. See our zero tolerance policy in reception for further details
5. We listen and respond to our patients' complaints and suggestions
6. If you are unable to attend your appointment you are expected to cancel
7. If you frequently miss your appointments without explanation, we will contact you to discuss the matter further
8. All patients have the right to express a preference of practitioner and the means of expressing such a preference

Patient's Responsibilities

1. If you are unable to attend your appointment you are expected to cancel
2. If you are late for your appointment you may be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.
3. A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity. Please ring the surgery before 11.00am if at all possible.
4. Please act in a responsible and courteous manner whilst on the Practice premises for the safety and comfort of others.
5. Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted, you may be asked to register at another surgery if this behaviour occurs.