Our Practice Charter
- We aim to deliver excellent clinical care.
- We will treat you with respect and in return you should treat the practice team respectfully
- We will at all times have to deal with unexpected emergencies and we ask that you be understanding in the event of there being a delay
- We will not tolerate verbal or physical abuse and this may result in you being asked to register at another practice. See our zero tolerance policy in reception for further details
- We listen and respond to our patients' complaints and suggestions
- If you are unable to attend your appointment you are expected to cancel
- If you frequently miss your appointments without explanation, we will contact you to discuss the matter further
- All patients have the right to express a preference of practitioner and the means of expressing such a preference
