How to Make, Check and Cancel an Appointment
We now operate a triage system to manage patient calls and requests. Although triage was initially implemented in response to Covid, it has proven to be very effective in dealing the exceptionally high volume of patient requests we receive every day.
The system is designed to make sure we direct patients to the most appropriate person within our team. You can submit requests for appointments via our online consultation forms or by calling reception. We have trained our reception team to ask you for an outline of your problem to help direct you to the best person and appointment for you.
Your request will then be triaged by a GP and you will either be contacted with details of an appointment, sent information about how to manage your problem, or you will be asked for further infrormation.
You can make appointments directly for blood tests (if requested by a clinician), smear tests (if you have received a letter stating that you're eligible), health checks, immunisations and other appointments with our nursing team in any of the following ways:
- Online via Patient Access or the NHS App
- In person at the practice
- By telephoning our reception team during practice hours
We will send an appointment reminder by text to your mobile phone one day before your appointment.
Please note that appointments cannot be booked via email.
Patients can access urgent appointments each day for problems requiring immediate treatment. Our urgent care clinic is run by our experienced paramedic practitioners and nursing staff, with GPs available for more complex problems. If demand is high, we may ask our duty doctor to call you back to find out some more information so that we can help. We cannot give you an exact time for this call so please make sure you are available.
As you will be aware, NHS general practice is coping with ever growing demand and to respond to this we are growing our team. It may be that you are offered a different sort of appointment than you have been used to, but we will always ensure that the clinician you see has the appropriate training and supervision to deal with your problem.
Please note, if you are late for your appointment and the doctor or practitioners clinic is full, you will be asked to book another appointment; you will only be seen at the end of the surgery in exceptional circumstances.
Try the NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more
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