All information coming through the practice is treated as confidential and all members of the team are bound by strict confidentiality rules. Likewise your doctor will not discuss you with your relatives without your permission. E.g. results of tests will only be given to patients themselves.
 

Access to Patient Information

We will only ever pass on or use information about you if others involved in your care have a genuine need for it.

We will not disclose your information to those outside the NHS without your permission unless there are exceptional circumstances, such as when the health and safety of others is at risk or the law requires information to be passed on, for example: notification of new births or where we encounter infectious diseases that may endanger the safety of others, e.g. meningitis or measles (note that this does not include HIV/ AIDS).
 

Access to Patient Notes

If you would like to access your medical records, please make written application. There might be a small charge to cover the and photocopying. You are entitled to see your records. In circumstances, your right to see some details of your records may limited in your own or other’s interests.
 

Practice Charter Standards

Our Responsibility to You:

• We will treat you with courtesy, respect and sensitivity at all
  times.
• We will endeavour to maintain the highest standards of medical
  practice at all times.
• We will keep the consultation and your computer records confidential.
• We will provide you with emergency care promptly when you
  need it.
• We will endeavour to offer all patients access to a doctor within two working days for medical problems of any kind though it will not always be possible to offer an appointment with the doctor of your choice.

Your Responsibility to Us:

• We ask that you treat Doctors and Staff with courtesy and respect
  at all times.
• Doctors have instructed their receptionists to ask certain questions
  so that they may deal with your requests in an appropriate manner.
• If you cannot keep an appointment please let us know as soon as possible, this may enable someone else to be seen.

All patients will be treated on the basis of need and not discriminated against on the basis of age, sex, race, religion, disability or sexual orientation. All complaints about the standards of service will be investigated and no one will victimised because of a complaint.