|
All information
coming through the practice is
treated as confidential and all
members of the team are bound by
strict confidentiality rules.
Likewise your doctor will not
discuss you with your relatives
without your permission. E.g.
results of tests will only be given
to patients themselves.
|
Access
to Patient Information |
We will only ever
pass on or use information about you
if others involved in your care have
a genuine need for it.
We will not disclose your
information to those outside the NHS
without your permission unless there
are exceptional circumstances, such
as when the health and safety of
others is at risk or the law
requires information to be passed
on, for example: notification of new
births or where we encounter
infectious diseases that may
endanger the safety of others, e.g.
meningitis or measles (note that
this does not include HIV/ AIDS).
If you would like to
access your medical records, please
make written application. There
might be a small charge to cover the
and photocopying. You are entitled
to see your records. In
circumstances, your right to see
some details of your records may
limited in your own or other’s
interests.
|
Practice Charter
Standards |
Our Responsibility to
You:
-
We will
treat you
with
courtesy,
respect and
sensitivity
at all
times.
-
We will
endeavour to
maintain the
highest
standards of
medical
practice at
all times.
-
We will keep
the
consultation
and your
computer
records
confidential.
-
We will
provide you
with
emergency
care
promptly
when you
need it.
-
We will
endeavour to
offer all
patients
access to a
doctor
within two
working days
for medical
problems of
any kind
though it
will not
always be
possible to
offer an
appointment
with the
doctor of
your choice.
Your
Responsibility
to Us:
-
We ask
that you
treat
Doctors
and
Staff
with
courtesy
and
respect
at all
times.
-
Doctors
have
instructed
their
receptionists
to ask
certain
questions
so that
they may
deal
with
your
requests
in an
appropriate
manner.
-
If you
cannot
keep an
appointment
please
let us
know as
soon as
possible,
this may
enable
someone
else to
be seen.
All
patients
will be
treated
on the
basis of
need and
not
discriminated
against
on the
basis of
age,
sex,
race,
religion,
disability
or
sexual
orientation.
All
complaints
about
the
standards
of
service
will be
investigated
and no
one will
victimised
because
of a
complaint.
|
